UNIQUEOR Refund and Cancellation Policy
Last Updated: March 21, 2025

We aim to deliver exceptional e-commerce website development services. This policy details the conditions for refunds and cancellations.

1. Refund Eligibility

• Full refunds are available if we fail to start your project within the agreed timeline and no work has commenced.
• Partial refunds may be issued for cancellations before project completion, proportional to uncompleted work.

2. Non-Refundable Cases

• Payments for completed deliverables (e.g., approved designs, coded pages) are non-refundable.
• Advance payments or deposits become non-refundable once work begins.

3. Cancellation Process

• Clients may cancel a project by submitting a written request to info@uniqueor.com.
• Cancellation fees will apply based on the value of work completed (e.g., 30% of total cost if design phase is done).
• We may cancel a project for non-payment (after 15 days overdue) or breach of Terms, with no refund for work already done.

4. Refund Timeline

• Approved refunds will be processed within 7-14 business days to the original payment method.
• Refunds exclude third-party fees (e.g., bank charges).

5. Force Majeure

• We are not liable for delays or non-performance due to uncontrollable events like natural disasters, government restrictions, or technical outages.

6. Contact Us

• For refund or cancellation inquiries, email operations@uniqueor.com.